Bitten by the IT bug and fascinated by all things technology, I transitioned professionally to IT 12 years ago.
What began as 1st Line Support quickly evolved into a specialization in RFF.
For the past 8 years I was a 2nd Line IT service desk engineer.
I have team spirit and motivation, am passionate, stress-resistant, sociable, flexible, professional, have extensive experience, and a service-oriented attitude.
What began as 1st Line Support quickly evolved into a specialization in RFF.
For the past 8 years I was a 2nd Line IT service desk engineer.
I have team spirit and motivation, am passionate, stress-resistant, sociable, flexible, professional, have extensive experience, and a service-oriented attitude.
Work Experience
Second Line IT Service Desk Engineer - Fluvius
De Stroomlijn | 01/02/2017 - 20/03/2026
- Technical support for first-line employees
- Second-line support with SLA and on-call service
- Escalation of P1 & P2 tickets to Incident Management
- Testing and implementation of RFF in Ivanti (Landesk)
- SPOC RFF Onboarding and RFF Approval/Execution Process
- Providing RFS training for first-line employees
- Analysis of satisfaction surveys for RFS tickets
First Line IT Service Desk Engineer - Eandis
De Stroomlijn | 31/03/2014 - 31/01/2017
- Phone and email support
- Registration in Ivanti ticketing system
- Problem analysis and resolution according to working documents
First Assistant Manager & Technisch Verantwoordelijke
Quick Restaurant | 16/10/1999 - 16/03/2014
- Daily management of the restaurant
- Management of 5-10 employees
- Technical follow-up of repairs
Studies & Training
| Training | School | Period |
|---|---|---|
| Initiation of accounting | VDAB online | Busy |
| Web design Wordpress | CVO Gent | 2019 - 2020 |
| Repair and maintenance of your own bicycle | KISP Gent | 2019 |
| Web design Drupal | CVO Gent | 2014 - 2015 |
| Java & VB.Net (module 1) | CVO Ghent | 2013 |
| Programming (Basic) | CVO Ghent | 2012 - 2013 |
| Network Administrator | Syntra | 2009 - 2012 |
| Basic Business Management | Syntra - Ghent | 2008 |
| Bread and Pastry Chef | St Anna - Lokeren | 1990 - 1996 |
Extra income
Courier - Ikea
Joos Express (2018-2023)
Express Koerier Lenssens Thierry (2013-2018)
Express Koerier Lenssens Thierry (2013-2018)
- Home delivery of goods
- Customer service and correct delivery